1. Overview

Bridge Case Management Training Ltd ("BCMT") is committed to protecting your personal data and respecting your privacy. This policy explains what information we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.

2. What Data We Collect

When you register or enrol, we may collect:

Account Information

• Username
• Email address
• First and last name

Contact Details (if provided)

• Address
• Phone number

Learning Data

• Course enrolment
• Course progress
• Final assessment results
• Completion status

Uploaded Content

• Certificates or documentation submitted as part of your course

3. How Your Data Is Used

We use your data to:

• Create and manage your learner account
• Provide access to course content
• Track your progress and completion
• Verify qualifications and submitted materials
• Communicate with you about your course
• Maintain a record of your consent to our terms at enrolment

4. Payments

• All payments are processed securely by Stripe.
• We do not store any financial or card details.
• Stripe's own Privacy Policy governs how they handle your payment data.

5. Data Storage

• Your data is stored within our WordPress and LearnDash system.
• Access is restricted to authorised administrators only.

6. Data Retention

• Your data is retained while your account is active.
• If you request account deletion, your personal data will be removed from our systems within one calendar month of your request.
• Consent records may be retained for longer where required to demonstrate legal compliance.
• Your receipt information will be stored on our system for 6 years under HM Revenue and Customs requirements.

7. Your Rights

You have the right to:

• Request access to your data
• Request correction of inaccurate data
• Request deletion of your data
• Request restriction of processing
• Object to processing based on legitimate interest
• Request a portable copy of your data

To exercise any of these rights, contact: training@bridgecm.co.uk

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

We may use cookies to:

• Improve website functionality
• Support login and session management
• Understand usage patterns

You will be given the option to manage cookies via our cookie consent system. Accepting cookies is separate from agreeing to this Privacy Policy — the two cover different things.

9. Third Parties

We only share data where necessary:

• Payment processing via Stripe (see stripe.com/gb/privacy)
• Technical platform providers (WordPress hosting, LearnDash)

We do not sell or share your data for marketing purposes.

10. Security

We take reasonable steps to protect your data, including:

• Secure hosting
• Restricted admin access
• Standard WordPress security practices

11. Updates to This Policy

We may update this policy from time to time. Any significant changes will be communicated via the website. The version date at the top of this document indicates when it was last updated.

12. Contact

For any privacy-related or data protection queries: training@bridgecm.co.uk