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Legal Policies

We’re Committed to Safety • Transparency • Respect •

Bridge Case Management operates to the highest professional standards — including safeguarding, privacy, and governance. Below are key documents outlining how we protect your rights and maintain best practice.

Full Policy Library

For your reference you can click on the buttons below to download the relevant PDFs to review.

Respectful Conduct

We operate a strict Zero Tolerance Policy for any form of discrimination, aggression, or abuse toward staff or others involved in our work.
Complaints & Concerns Policy
Freedom to Speak Up Policy
Grievance Policy
Zero Tolerance Policy

Safeguarding

We have a duty to protect vulnerable clients. Our team is trained in recognising and reporting safeguarding concerns, and all staff follow Bridge’s Safeguarding Adults and Children policies.
Safeguarding: Adults
Safeguarding: Children

Privacy & GDPR

We follow the UK GDPR framework, ensuring that any personal data we collect is securely stored, transparently used, and only retained for legitimate purposes.
Data Protection Policy

Need Help Understanding a Policy?

Please contact our Operations Team and we’ll be happy to explain anything in plain language or provide an accessible version.
Get in Touch
Get in Touch

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Get in Touch

Please fill out the form and one of our team will get back to you as soon as possible (Monday–Friday).

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Privacy*
Privacy Policy
We will use these contact details only for the purposes of answering your query. We will not add you to any mailing lists and will not pass your details on to any third parties. Please don't include a web address in your message as it may be blocked by our spam filter.

Prefer to Talk Now

Call us at one of our offices to have a chat or arrange a meeting.

York Office
Regent House
11C Regent Street
Pocklington
York YO42 2QN

01759 372 222

Darlington Office
Office G:14, Business Central
2 Union Square
Central Park
Darlington DL1 1GL

 

Send Message

Fill out the form below with your enquiry or request a call back from our team.

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Privacy Policy
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Referral Enquiry Form

Please fill out the form and one of our team will get back to you as soon as possible (Monday–Friday).

Privacy Policy
We will use these contact details only for the purposes of responding to your referral. We will not add you to any mailing lists and will not pass your details on to any third parties. Please don't include a web address in your message as it may be blocked by our spam filter.

Referral Enquiry Form

Privacy Policy
Prefer to Talk Now

Call our York office to have a chat or arrange a meeting.

York Office
Regent House, 11C Regent Street
Pocklington
York YO42 2QN

01759 372 222

Prefer to Talk Now

Call our Darlington office to have a chat or arrange a meeting.

Darlington Office
Office G:14, Business Central
2 Union Square, Central Park
Darlington DL1 1GL