Bridge CM Training

Get Better Understanding • Makes a Real Difference • Life Changing Experience

Case managers don’t enter this profession to tick boxes.


They do it to make the right evidence-based decisions — for the right reasons — for the people who rely on them.

This training shares the learning gained from Bridge’s award-winning CM-TOMs research, so UK case managers can build on what they already know and practise with greater confidence, clarity, and consistency.

I know I’m doing the best I can for my clients.

Gain insight into the latest best-practice tools and techniques to make your Immediate Needs Assessments really make a difference.

Course details
Upcoming Courses
CMS UK Winner 2025
Rehabilitation Innovation of the Year

We are extremely proud to announce that Bridge Case Management won the Rehabilitation Innovation Award 2025 at the CMS UK award ceremony on 19th September. The award is in recognition of the case management outcome measure CM TOM — founded by Emma McClean, Clinical Director and Sian Bailey, former Clinical Lead.

Why This Training Matters

This course imparts the research and real-world insights behind CM-TOMs.
Apply outcome measurement with confidence
Make evidence-based decisions in practice
Build stronger, more credible reports
Improve client outcomes with clarity and purpose
Make confident, defendable clinical decisions
Measure Client progress meaningfully

What are the benefits of CM-TOM?

The driving vision behind the creation of CM-TOM was to generate an evidence base for what case managers do, what case management is, and it benefits the clients. With CM-TOM case managers can measure and monitor their clients progress, in a simple, yet holistic manner.
The data will also enable case management services to measure and analyse overall outcomes and trends, which will also provide invaluable information for Stakeholders and funders.
• Identify where progress is happening — or where it's plateauing
• Justify intervention costs with measurable results
• Track and compare outcomes across regions or injury types
• Build stronger, evidence-backed reports for litigation and planning

You'll need to have passed CM-TOMs Introduction Training

If you are new to TOMs you will need to access the "Introduction to TOMs" training courses provided by Community Therapy Network. This can be done in group training sessions or via the e module (soon to be released).

If no training date is upcoming, please let us know and we can request additional training for groups of up to 10.

Once you have completed the initial TOMs training, you will be able to access bespoke CM-TOMs training with Bridge Case Management.
• Reliable data across a client’s recovery timeline  
• Insight into what interventions work best  
• A better understanding of barriers to progress
• Shared language for clients, funders, and legal teams
This training will help you — and your clients — make informed, timely decisions throughout rehabilitation.

Maintaining stability in rehabilitation is just as valuable as improvement. CM-TOMs shows both.

Prof. Pam Enderby

Where can I read more about CM-TOM?

CM-TOM is included in the new edition of Prof. Enderby’s books; Therapy Outcome Measure Handbook Theory, User Guide and Scales (2024) and Therapy Outcome Measure: Scales and resources for long covid rehabilitation and case management. You can find or order the books from good book sellers online or in store.
Purchase Book
Course Milestones

How the Training Works — Your Step-by-Step Journey

We divide the pathway into clear, achievable stages so you always know what’s next and how each step brings you closer to competence and recognition.

Time Commitment & Pace

This programme is designed to fit around real casework — not replace it.
Most participants complete the training in approximately 3–6 months, depending on individual caseload and professional commitments.
 This allows time to apply learning properly, reflect on practice and evidence real-world competence rather than rushing through content.
Progress is structured, but flexible — supporting quality, not speed.

1. Check Eligibility

Proof of passing the Introduction to TOMs course is required to enrol. Click below to access the Intro Training course via Community Therapy Network If you are new to TOMs.
If you have previously completed this you can go straight to the second step.
Access Intro Training

2. Enrol & Confirm Placement

Choose a date and secure your place — places are limited to support quality learning.
Upcoming Courses

3. Upload Entry Certification (48-Hour Gate)

Upload the relevant Intro to CM TOMs certification within 48 hours of enrolment — this ensures a strong baseline for your learning.

4. In Theory Learning Session

Attend the scheduled online session with Bridge CM Trainers — a chance to connect, explore CM-TOMs foundations and discuss clinical insight.

5. In Practice Phase 1 — Reports & INAs

Apply what you’ve learned by completing 10-15 external reports or Immediate Needs Assessments in your own professional context — at your pace with no time limit. You will need to attend reviews to check accuracy.

6. First Assessor Review

Our assessor reviews your submission and progression. This personalised feedback builds practical confidence.

7. In Practice Phase 2 — More Reports & INAs

When ready, complete another set of 10-15 external reports or INAs and attend the final review stages.

8. Final Assessor Review

An experienced assessor confirms your learnings and application in the field are correct before you progress to our final Bridge CM Training online assessment.

9. Final Quiz — Knowledge Check

This end of the course quiz evaluates your understanding of the CM-TOMs principles and their practical application. Get them right, score top points and enjoy the feeling of you've done it.

10. Bridge CM Training Certificate & Digital Badge

Complete all milestones and get awarded our industry recognised certificate celebrating the achievement of improving your Case Study Management skillset and attaining increased confidence. You'll also receive a digital 'badge' of honour to add to your email signature and professional online profiles.

Upcoming Course Dates

Join other leading Case Managers who want to level up thier expertise to world leading standards of excellence. Click on one of the months below and enrol easily today.

CM TOMs Training

Fee
£165
Duration
3—6 Months
Places Available
12
Application Deadline
00 March 2026
Enrol Now
for the March intake of Case Managers

CM TOMs Training

Fee
£165
Duration
3—6 Months
Places Available
12
Application Deadline
00 May 2026
Enrol Now
for the June intake of Case Managers

Meet your Trainer and Support Team

These experienced practitioners and educators — including Bridge leadership and CM-TOMs experts — will guide you through the training journey.

Management
Emma McClean
Clinical Director • Registered Case Manager
Yorkshire & Humber
Designs holistic rehab programmes, drawing on trauma and neuro nursing expertise to support clients in achieving recovery goals.
Contact
Management
Julia Barnett
Service Development Lead
Yorkshire & Humber
Drives service development, using a strong background in admin, compliance and policy to keep Bridge’s systems effective.
Contact

We can now match narrative outcomes with objective measures — helping funders, families and professionals alike.

Frequently Asked Questions

Proof of Introduction to CM TOMs certification demonstrating your knowledge in this field. You will be asked yo upload the files within 48 hours of enrolling.

This programme is designed for UK case managers who want to apply an evidence-based outcome measure confidently and enhance their clinical decision-making.

CM-TOMs offers a validated, research-based framework that helps you measure client progress reliably and justify clinical decisions with evidence. It supports strength in practice and professional credibility.

Yes — attendance helps ground your learning in the research and principles before practice phases.

No — you progress at your own pace after the live session.

The final quiz checks understanding of core principles and practical application before issuing your certificate and digital badge.

Ready to get started?

We're passionate about raising standards in case management. If you're a case manager, funder, or researcher and have any questions or would like to explore CM-TOMs further, we’d love to connect.
Contact a Bridge CM Trainer
Contact a Bridge CM Trainer

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Better

Knowledge.™

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Rehabilitation Innovation of the Year
Specialist Case Management Across the UK — Since 2010
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Central Park
Darlington DL1 1GL

 

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Please fill out the form and one of our team will get back to you as soon as possible (Monday–Friday).

Privacy Policy
We will use these contact details only for the purposes of responding to your referral. We will not add you to any mailing lists and will not pass your details on to any third parties. Please don't include a web address in your message as it may be blocked by our spam filter.

Referral Enquiry Form

Privacy Policy
Prefer to Talk Now

Call our York office to have a chat or arrange a meeting.

York Office
Regent House, 11C Regent Street
Pocklington
York YO42 2QN

01759 372 222

Prefer to Talk Now

Call our Darlington office to have a chat or arrange a meeting.

Darlington Office
Office G:14, Business Central
2 Union Square, Central Park
Darlington DL1 1GL